Altima Cambridge Dental Centre at 668 King Street East in Cambridge, Ontario

Reviews about Altima Cambridge Dental Centre

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  Six weeks ago I had gone to Altima Dental for a tooth ache. The dentist took TWO X rays one for the front and than a bigger one for my entire mouth to show my wisdom teeth. The dentist explained to me that I needed to have all four of my wisdom teeth removed and a root canal on the front tooth (which was in a lot of pain). She reffered me to a specialist for my wisdom teeth and sent the quote for a root canal and the X rays she had taken. I am a full-time student off for the summer so I had to call the government to get "emergency" status in order to have coverage for these procedures. When the government does this I have limited time to have these problems taken care of before it expires. Altima Dental knew this. Two weeks went by and I heard nothing so I called the emergency dental unit and they had told me that they haven't received anything from Altima Dental. I called Altima Dental and they told me they only had ONE X ray in my file and I would need to come in to have the front done again. I went in and I explained they charged my insurance for BOTH X rays so where is it? They took another look and there it was and it was an acceptable X ray so no further X rays were needed. Altima Dental told me they will send the estimate for the root canal to my insurance asap and call me upon approval. TWO more weeks go by, I call the emergency dental unit and again they told me they received nothing but the X ray bills. I called Altima Dental again and they had no idea who I was or why I was calling. They finally found the referral for my wisdom teeth but NOTHING else. I waited on the phone until she could find someone to look up more detail. They found my X rays and again said they will fax them to my insurance asap. TWO more weeks go by ...(I am in A LOT of pain) I call my insurance and they claim they haven't received anything.... I called Altima Dental back and the receptionist ANGIE said she doesn't know what I am calling about as the referral for my wisdom teeth had been sent out. So I again explained I needed a root canal (the main reason for coming in) and i explained everything above that has happened how I am in pain and it shouldn't take 6 weeks to fix a tooth or send a fax or via email. Angie laughed at me....really she laughed as I explained I am in a lot of pain and it is silly they wanted to charge me twice for the same X ray.. .She laughed some more and said 'well it's not YOU paying for these X rays so what's the problem?' I found this very disturbing and I asked her not to laugh at me as being in pain is not funny or necessary at this point. She continued to laugh and say shes been in a lot of pain before too? than asked for my phone number I confirmed the number and she said 'okay' and hung up the phone. That was it she didn't explain what she would do next just hung up. I called back and spoke to the head receptionist jodie and of course they had nothing on file or why I am calling them and she said she has no idea whats going on or what conversations i have had with the other receptionist so again I explained all of the above and she assured me that ANGIE did not laugh at me.....so I guess I'm a liar and that didn't take place two minutes before speaking with Jodie? I have 3 days before my coverage runs out that started over a month ago. Altima Dental has been anything BUT professional. Very disorganized and very rude receptionist. I'm not sure what practice allows someone to sit in pain for 6 weeks when something can be done and I've also never had someone laugh at me 100% for being in pain and voicing that to be clear this is an emergency situation. I am hoping something can be done about this as I would consider this to be neglect as a health care professional and I have taken action and lodged a formal complaint with the ontario dental college association. Jodie did finally straighten everything out and has booked me in to have the root canal however if I could have gone somewhere else to be seen sooner I would have. I won't be going back after this and I would NEVER recommend this clinic!
  by Monique Arndt

  May 20, 2017

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